Terms of Service

The service is provided by GOAD LLC, doing business as Visceral Vision, a Delaware limited liability company ("we", "us"). By using the website or the application you agree to these terms. If you are using it for an employer, you confirm you are authorized to accept these terms on their behalf.

Where you have a signed order form, statement of work, evaluation agreement, or master agreement with us, that document controls and these terms fill only the gaps it does not address. Nothing on this page reduces a commitment we made to you in a signed contract.

Accounts are for business use and are issued to named people, not shared teams. Keep your credentials secret, and tell us promptly at contact@visceral.vision if you believe an account has been compromised. You are responsible for activity under your account.

You keep all rights in what you put into the service: your CAD models, your captured images, and the inspection records produced from them. You grant us only the limited permission we need to host, process, and display that content in order to operate the service for you, and to keep backups.

We do not use your content to train models for other customers, and we do not sell it. If we ever want to use your content or your name for anything else — a case study, a benchmark, a demo — we will ask you first.

Visceral Vision compares captured images against a CAD model and reports where they differ. It is an inspection aid. It is not a safety device, not a safety interlock, and not a substitute for your own quality process, sign-off, or regulatory obligations.

No inspection system detects every defect. You remain responsible for deciding how our output is used in your process, for validating it against your own acceptance criteria before relying on it, and for what leaves your line. Do not wire the service into anything where an incorrect or missing result could injure someone or cause a hazardous condition.

• Do not attempt to breach or probe authentication, access another organization’s data, or interfere with the service for others.
• Do not upload content you lack the rights to, or that is unlawful.
• Do not reverse engineer, resell, or sublicense the service except where that restriction is unenforceable by law.
• Do not use the service to build a competing product.

If you find a security flaw, please report it to us rather than exploiting it — see the Security page. We will not pursue good-faith researchers who report responsibly.

Unless a signed agreement says otherwise, the service is provided without an uptime commitment, and evaluation or pilot deployments in particular may be changed, interrupted, or reconfigured while we work with you. We may modify features over time; we will not remove something a signed agreement obliges us to provide.

Fees, invoicing, and payment terms are set in your order form or statement of work. Where no fee has been agreed — an unpaid evaluation, for example — the service is provided at no charge and either of us may stop at any time.

Each of us may see the other's non-public information. Neither of us will disclose it to third parties or use it outside the relationship, except where a signed agreement sets out different terms, or where disclosure is legally required.

We retain all rights in the service itself — the software, models, and documentation — and in improvements to it. These terms grant you a right to use the service, not ownership of it.

Except where a signed agreement states otherwise, the service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that inspection results will be uninterrupted, error-free, or that they will identify every defect.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Except where a signed agreement sets a different cap, our total liability arising out of the service is limited to the amounts you paid us for it in the twelve months before the claim arose — and where you paid nothing, to one hundred US dollars.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

You may stop using the service at any time. We may suspend or terminate access if these terms are breached, or if required by law. On termination we will, on request, return or delete your content in line with your agreement and our Privacy Policy.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the state and federal courts located in Delaware will have exclusive jurisdiction.

We will update the date at the top when these terms change. For customers under a signed agreement, we will give notice as that agreement requires rather than relying on this page.

Questions about these terms: contact@visceral.vision.